Hi Everyone
We are getting orders out. Roughly 100 a day get delivered.It's not instant but rather than stop taking orders we are just letting you know there is a lead time of about 5 days.
Its been a completely new operation dealing with tons of paperwork and making calls to get orders processed and on the vans to be delivered in areas and groups.
Sending all your information on one email is helpful. Name address and phone number always with your email so we can call you back. If you later think of things you wish to add then tell us when we call you. Don't send an additional email. When we call we will be able to say what is in stock for delivery while we are reserving your order. Stock levels vary daily and we are also getting deliveries but it isn't that clear to us what we will get. Some suppliers are working some are not and some stock items have been in massive demand.
We are not an online nursery and normally deal with customers face to face so our stock is not listed online.We have put some availability on this blog under All Availability Lists . This includes compost and some plants list. We are trying our best to work through order requests in the order they have arrived. Calling does not jump the queue. A few orders ended up in spam and that always a mystery and we apologise. We have made a few mistakes. Mis layed the odd strip of cabbage or packet of seeds. We will refund you if you have not had the odd item or try to get it on another delivery but we can not quantify delivering one strip of lettuce to Brill etc.
Please do not approach the drivers. They are not gardeners! Do not attempt to check your order and hold up the driver or climb in the van to find it. We have a system! Stay indoors. These are contactless deliveries please respect that. If anything is missing in most case we have not charged you for it because as we discovered it was not able to go on the delivery. Any order quires or questions please email shop@thenurseries.com
Group orders are very helpful
We need one coordinator to send us an email with all recipients provisional orders (an idea of what is required as we are not an online store) and most importantly phone numbers as we will call each in turn to process the order and take payment. When we call we can make suggestions and additions to each order according to stock on the day.
This is a service for our regular local customer who we look forward to seeing when this crisis is finally all over. Thanks to everyone who has been wonderful and all the lovely comments.
F.A.B.
